betj9 Privacy Policy
— Your Data Is Our Responsibility

1 Introduction & Purpose of This Policy

betj9 operates a safe and reliable online betting and casino platform for users in Bangladesh. We believe you should have full control over your personal information. The purpose of this privacy policy is to clearly inform you about what information betj9 collects, why it collects it, how it is used, and what your rights are.

This policy applies to betj9's website, mobile-friendly platform, and all associated services. Whenever you open an account, log in, or use any service on betj9, you fall under the scope of this policy.

2 What Information We Collect

betj9 may collect the following types of information. Each category of information is collected for a specific purpose and is not used beyond that need.

Personal Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Home address
• National ID or passport number (for identity verification)

Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (solely for processing deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Time spent on the platform and list of pages visited
• Cookie and session data
• Game play history and betting records

3 Methods of Data Collection

betj9 collects your information in the following ways:

• Directly provided information: Information you provide during account registration forms, the login process, or when contacting the support team.
• Automated data collection: When you use the betj9 platform, our servers automatically collect technical information.
• Via cookies: We use cookies to maintain your session and improve the user experience.
• From payment processors: Relevant payment information is received through bKash, Nagad, Rocket, or Upay to complete financial transactions.

4 Purpose of Data Use

betj9 uses collected information only for the following legitimate purposes:

• To create, manage, and secure accounts
• To process deposits and withdrawals — and to properly record transactions of a minimum of ৳500 in deposits or withdrawals
• To improve service quality and personalise the platform experience
• To prevent fraud, money laundering, and unauthorised access
• To enforce responsible gaming policies — in particular, to prevent registration by those under 21 years of age
• To communicate with you regarding services (bonus updates, account notifications, etc.)
• To fulfil legal obligations

5 Data Sharing and Disclosure

betj9 may share your information with third parties only in the following limited circumstances:

Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for processing transactions.

Technology Service Providers

We work with trusted third-party technology providers for server hosting, data analytics, and security services. These providers operate under strict confidentiality agreements.

Disclosure for Legal Reasons

If disclosure of information is required under a court order, a lawful request from a law enforcement agency, or other legal obligations, betj9 will act accordingly.

In Case of Corporate Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such cases, betj9 will inform you in advance.

6 Data Protection and Security

betj9 adopts industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transfers between your browser and our servers occur through encrypted connections.
• Secure Data Storage: Your information is stored in encrypted databases and can only be accessed by authorised personnel.
• Firewall and Penetration Testing: Unauthorised access is prevented through regular security audits and firewall protection.
• Two-Factor Verification: Additional verification steps are activated when suspicious login activity is detected.
• Staff Training: All personnel involved in handling personal data receive regular training on privacy policies and procedures.

However, transmitting information over the internet or electronic storage is not completely secure. While we are committed to ensuring maximum protection, absolute security of any system cannot be guaranteed.

7 Cookie Policy

Cookies are small text files stored on your device. betj9 uses the following types of cookies:

Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining your login session and keeping security features active. Disabling these cookies may prevent the site from working properly.

Functionality Cookies

These cookies are used to remember your preferred language and settings, so you do not have to re-enter the same information each time you visit the site.

Analytics Cookies

We collect anonymised analytics data to understand platform performance and improve the user experience.

You can control cookies by changing your browser settings. However, please note that disabling cookies may cause some services to not function properly.

8 Data Retention Period

betj9 retains your personal information only for as long as it is necessary or legally required:

• Active account data: Complete information is retained for the duration the account remains active.
• Closed account data: Even after an account is closed, financial and identity-related records are kept for a specified period as required by law.
• Transaction records: Transaction history may be retained for an extended period in compliance with financial regulations.
• Technical logs: Server logs and access records are generally retained for a short period.

Once the designated retention period ends, the information is securely deleted or anonymised.

9 Your Rights and Choices

As a user of betj9, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If there is any inaccuracy in your information, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted — however, this may not be fully possible where legal obligations apply.
• Right to object to processing: You may object to the processing of your information for specific reasons.
• Right to data portability: You may request to receive your information in a structured format.
• Right to opt out of marketing communications: You may request to stop receiving promotional communications at any time.

To exercise these rights, please contact our support team.

10 Third-Party Links and Services

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt may be used to supply games on the betj9 platform. These game providers operate under their own privacy policies.

When you play these games using our platform, some technical data may be sent to the relevant game provider's servers, which is necessary for the proper operation of the games.

11 Protection of Children and Minors

betj9 strictly does not provide services to anyone under the age of 21. Our platform is intended solely for individuals aged 21 or older.

If we become aware that someone under the age of 21 is using our services, we will immediately close that account and delete the associated information. We never knowingly collect information from minors.

If you suspect that a minor is using betj9, please notify our support team immediately.

12 Policy Changes and Updates

betj9 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By posting a prominent notice on the website
• By sending a notification to your registered email address
• By requesting acceptance of the updated policy upon logging in to the platform

If you continue to use betj9's services after a revised policy is published, it will be assumed that you have accepted the new policy. If you do not agree to the changes, you have the right to close your account.

13 Responsible Gaming and Data

betj9 is committed to ensuring responsible gaming. To this end, we may analyse information relating to your gaming behaviour in order to:

• Identify potentially problematic gaming patterns
• Enforce limits you have set yourself (deposit limits, session limits)
• Provide assistance and information when needed

This data analysis is solely for your protection and is never used for marketing purposes.

14 Applicable Law and Dispute Resolution

This privacy policy is governed by applicable law. If you have any dispute or complaint regarding this policy or our data handling practices, please contact our support team in the first instance.

We take all complaints seriously and aim to resolve them within a reasonable time. Our support team is available 24/7 in both Bengali and English.